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During the Covid-19 pandemic, the safety and security of our guests, our staff and our suppliers is paramount.
We will make decisions about going ahead with or cancelling holidays on a trip by trip basis, reflecting government advice, WHO advice, and the detailed local situation at our destination. Although we will give as much notice as possible, because of the rapidly changing situation we may need to make late decisions.
In case of enforced cancellation of a trip, we will continue to be as flexible as possible through 2021, offering alternative dates or credit for a future holiday. In specific circumstances where we conclude this is not possible, we will offer a refund. This policy is in line with the European Commission for Consumers’ advice on travel directive in connection with Covid-19.
If you decide, independently, not to travel and choose to cancel your holiday, our usual cancellation terms will apply. In specific circumstances travel insurance may cover nonrefundable cancellation costs.
Stay safe and thank you for your understanding at this difficult time for us all.